Service terms / 服务条款

Owner (Party A) and Contractor (Party B) / 业主（甲方）与承包商（乙方）

Contracting parties: The Owner identified as a contracting party in the quotation is Party A. The Contractor named in the quotation is Party B. An authorised representative may sign on behalf of Party A but is not deemed to be the Owner. If the contracting client is a tenant, builder or another entity rather than the Owner, the quotation must identify that capacity and any required owner authority; this clause does not bind a property owner who is not a party to the contract.

合同双方：报价中明确列为合同一方的业主（所有者）为甲方，报价中列明的承包商为乙方。经授权的代表可代甲方签署，但不因代签而被认定为业主。如签约客户是租户、建筑商或其它主体而非业主，报价须明确其身份及所需业主授权；本条不使未作为合同一方的物业所有者承担合同义务。

Price adjustment due to market cost increases / 市场成本上涨引起的价格调整

Market cost increases: If market fluctuations result in increased costs of materials, labour or equipment during a prolonged period between quotation and completion of the works, the Contractor (Party B) may propose a corresponding price adjustment to the Owner (Party A). Any proposed adjustment must be notified to Party A in writing, together with the reasons for and amount of the adjustment, and agreed by both parties in writing before it takes effect. Any required variation must be signed by both parties. No price increase is applied automatically. Mandatory statutory and applicable NETCC cancellation, termination and refund rights remain unaffected.

市场成本上涨：如从报价至工程完成期间周期较长，市场波动导致材料、人工或设备成本上涨，承包商（乙方）可向业主（甲方）提出相应价格调整。调整前须书面通知甲方，说明调整原因及金额，并经双方书面同意后生效；依法或依约需签署的变更须由双方签署。不自动加价。不可排除的法定权利及适用NETCC的取消、终止和退款权利不受影响。

Confidentiality agreement / 保密约定

Confidentiality: By signing acceptance of this quotation, Party A agrees to keep its non-public design drawings, technical proposals and commercial information confidential. Without Party B's written consent, that information must not be publicly disclosed, forwarded without authorisation or used for purposes outside this project. Private access links and verification codes must not be shared. This agreement does not prevent reasonable disclosure to professional advisers and necessary project participants who are subject to confidentiality obligations, or disclosure required by law, complaints or the exercise of statutory rights.

保密约定：甲方签署接受本报价时，即同意对其中非公开的设计图纸、技术方案及商业资料承担保密义务。未经乙方书面同意，不得对外公开、擅自转发或用于本项目以外的用途。私人访问链接及验证码不得共享。本约定不限制向负有保密义务的专业顾问及项目必要参与人员合理披露，也不限制依法披露、投诉或行使法定权利。

Agreement and scope / 合同与服务范围

The contracting business is the entity named on your quotation. Only itemised work, equipment, cable lengths and services are included. A website enquiry is not authority to start work. Quote-specific agreed terms apply, subject to mandatory law.

签约主体以报价单所列公司为准。仅包含明确列出的工作、设备、电缆长度与服务。网站询盘不代表授权开工。双方书面确认的项目条款适用，但不得排除强制性法律规定。

Variations and unforeseen work / 变更与未知工作

Unforeseen work and services are excluded unless expressly itemised. Additional work, prices and schedule changes require written customer approval before proceeding. Emergency safety work requires separate authorisation.

未明确列出的未知工作与服务不包含在报价中。新增工作、价格和工期变更须在执行前取得客户书面同意。紧急安全处理亦须另行授权。

Access, safety and scheduling / 现场、安全与工期

Please provide safe access and disclose known hazards and property restrictions. Unsafe conditions may require work to stop until resolved. Installation dates depend on agreed access, equipment availability and required third-party approvals; changes will be communicated.

请提供安全通行条件，并告知已知危险与物业限制。不安全条件可能需要暂停施工直至解决。施工日期取决于约定的现场条件、设备供应及必要的第三方审批；变更将告知客户。

Electrical and ASP Level 2 services / 电工与 ASP2 服务

Work is limited to the listed electrical installations, repairs, testing or network connection work. Service cable, consumer mains, switchboards, RCBOs and Earth System work are included only where itemised. Distributor approvals, metering charges and third-party fees are included only if expressly stated. Required approvals and certificates are handled within the agreed scope.

服务仅限列明的电气安装、维修、检测或网络接入工作。服务电缆、消费者主电缆、开关箱、RCBO 与接地系统仅在明确列出时包含。配电网络审批、计量及第三方费用仅在明确说明时包含。按约定范围处理必要审批与证明文件。

Solar and battery services / 太阳能与电池服务

The proposal specifies panels, inverter, battery capacity, quantity, installation location and any backup circuits. Ordinary AC electrical materials up to 5 metres are included in a solar quotation unless otherwise stated. Roof repairs, structural reinforcement, switchboard upgrades, trenching and extra cabling are included only when itemised. Generation, savings and incentive estimates depend on site conditions, usage, tariffs and eligibility; they are estimates rather than guaranteed outcomes. Backup supply is limited to the agreed equipment and circuits. Any separately referred electrical or ASP2 work is contracted with the provider named in that separate quotation.

方案应列明光伏板、逆变器、电池容量与数量、安装位置及备用供电回路。太阳能报价包含普通交流电气材料及最多 5 米布线，另有说明的除外。屋顶维修、结构加固、配电系统升级、开沟及额外布线，仅明确列出时包含。发电量、节省金额和补贴估算取决于现场条件、用电、电价及资格，不代表保证结果。备用供电范围以约定设备及回路为准。另行转介的电工或 ASP2 工作，以独立报价列明的提供方签约。

Price, deposit and final invoice / 价格、订金与尾款

Prices identify GST and the agreed deposit, payment milestones and due dates in the quotation or invoice. Deposits must comply with applicable statutory limits. A deposit is credited against the final bill. After completion, approved variations and received payments are reconciled before the final invoice is issued. Payment details are provided with the invoice.

报价或发票列明 GST、约定订金、付款节点及到期日。订金须符合适用的法定限制。已收订金抵扣最终账款。工作完成后，核对已批准的变更及已收款，再开具最终发票。付款资料随发票提供。

Cancellation and refunds / 取消与退款

Contact us promptly if you need to cancel or reschedule. Any agreed cancellation costs must reflect the contract and applicable law. Cooling-off rights and remedies under consumer law remain available where applicable. There is no blanket no-refund rule.

需要取消或改期请及时联系我们。取消费用须符合合同及适用法律。适用的冷静期权利与消费者法律救济不受影响；不实行一概不退款的规则。

Workmanship, warranties and consumer rights / 施工保修与消费者权利

Work will be performed with due care and skill. Any voluntary workmanship warranty is stated in your quotation. Manufacturer warranties are additional promises; they do not replace statutory consumer guarantees. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian Consumer Law or applicable NSW law.

施工应尽合理谨慎并具备专业技能。自愿提供的施工保修以报价单列明内容为准。厂家保修属于额外承诺，不替代法定消费者保障。本条款不排除澳大利亚消费者法或适用的新州法律下不可排除的权利与救济。

Questions and disputes / 咨询与争议

Contact the business below with your quote or invoice number, a description and supporting records. We will review the issue and discuss a resolution. You may also seek assistance from NSW Fair Trading or pursue available tribunal or court remedies; contacting us does not waive those rights.

请向下列签约公司提供报价或发票号码、问题说明及相关资料。我们将核查并协商解决。您亦可向 NSW Fair Trading 寻求协助，或使用适用的仲裁庭、法院救济；联系我们不代表放弃这些权利。

Payment and quotation rules / 报价与付款规则

Residential deposits must not exceed 10% of the contract price. FH conservatively caps non-commercial quotation deposits at 10% of the payable amount; STC deductions do not lower any statutory HBC insurance threshold. The gross price includes GST; any stated STC assignment deduction is applied once. Verified payments are credited once against the final invoice. Solar pricing remains valid for at least 10 NSW business days; other quotations normally remain valid for 14 days.

住宅工程订金不得超过合同金额的 10%。FH 对非商业类别报价保守限制为应付金额的 10%；STC 抵扣不得降低法定 HBC 保险门槛。总价包含 GST，列明的 STC 转让抵扣仅扣一次，已核实付款仅从尾款抵扣一次。太阳能报价有效期至少为 10 个新州工作日，其它报价通常为 14 天。

A deposit invoice is issued after signed acceptance. Its date does not override a statutory payment restriction or missing required HBC insurance and certificate. Where payment is legally permitted, the deposit is paid before scheduling work; FH must defer the date where legal restrictions apply. The final invoice is issued after work completion and reconciliation of approved variations. Payment is due on its stated date, normally three NSW business days after completion and issue. If received later, FH will allow at least three NSW business days from receipt and correct the date. Weekends and statewide public holidays are excluded; tell FH about a relevant local public holiday so the date can be extended. An overdue invoice remains payable; expiry is not cancellation of a debt.

签字确认后开具订金发票，但发票日期不得覆盖法定禁止收款期，或所需 HBC 保险及证书尚未提供的情况。依法可收款时，在安排施工前支付订金；存在法定限制时须顺延日期。完工并核对批准变更后开具最终发票，通常在完工与开票后 3 个新州工作日到期；如客户实际收到更晚，FH 应给予收件后至少 3 个工作日并更正到期日。排除周末及全州公共假日，适用地方公共假日亦可申请顺延。发票逾期不代表债务取消。

Cooling-off, refunds and consumer rights / 冷静期、退款与消费者权利

An unsolicited consumer agreement has a statutory 10-business-day cooling-off period. During that period FH will not request or accept payment or supply the contracted goods or services. A normal customer-initiated website enquiry does not itself create this unsolicited-sale cooling-off right. Separate NSW residential large-contract cooling-off rights may apply. Where required, FH provides the Consumer Building Guide and HBC cover and certificate before requesting payment or starting work. Public liability insurance does not replace HBC cover.

非邀约销售合同适用法定 10 个工作日冷静期，其间 FH 不要求或接受付款，也不提供合同项下商品及服务。客户主动网站询盘本身不会自动产生该非邀约销售冷静期。新州大型住宅工程合同可能另有冷静期。需要时，在要求付款或开工前提供 Consumer Building Guide、HBC 保险及证书；公共责任保险不能替代 HBC。

FH undertakes to comply with the applicable NETCC for its solar and battery sales. Site-specific design and performance information, consumer information and network connection responsibilities must be provided as required. If design/performance information is first provided after contracting, applicable NETCC rejection and refund rights remain available. Significant design changes, unaccepted extra costs or failure to meet the agreed timeframe may give refund or termination rights. Cancellation charges outside protected rights are limited to reasonable contract-related costs actually incurred; no blanket deposit forfeiture applies.

FH 的太阳能及电池销售承诺遵守适用 NETCC，按要求提供现场设计、性能估算、消费者资料及并网责任说明。签约后首次提供设计及性能信息时，保留 NETCC 适用的拒绝及退款权利；重大设计变更、未接受的额外费用、未履行约定工期亦可能产生退款或终止权利。保护期之外的取消费用限于实际发生的合理合同成本，不一概没收订金。

FH provides a five-year supplier warranty from completion on the agreed solar and battery system operation and performance, including equipment and workmanship. It is assessed against agreed specifications and operating conditions, not a fixed electricity bill or daily yield. Manufacturer warranties remain additional. Voluntary workmanship and manufacturer warranties do not replace Australian Consumer Law guarantees or NSW statutory warranties. Where applicable, NSW residential statutory warranties generally run for six years for major defects and two years for other defects. FH acknowledges complaints promptly, aims to respond within 15 business days and provide a final response within 25 business days unless an extension is agreed. Customers retain access to NETCC complaints, NSW Fair Trading, NCAT and court remedies.

FH 对约定的太阳能及电池系统自完工日起提供 5 年供应商保修，包含设备、施工及按约定规格和运行条件评估的运行与性能，并非保证固定电费或每日发电量。厂家保修为额外保障。自愿施工保修及厂家保修不替代澳大利亚消费者法保障或新州法定保修。适用的新州住宅工程法定保修通常为重大缺陷 6 年，其它缺陷 2 年。FH 尽快确认投诉，目标在 15 个工作日内回应、25 个工作日内给出最终回应，双方同意延期的除外。保留 NETCC、NSW Fair Trading、NCAT 及法院救济渠道。

Contact / 联系

Email: Steven@aspl2.com.au · Tel: 1300 026 666

ACCC consumer rights · NSW Fair Trading

The English and Chinese texts describe the same terms. If a translation is unclear, please request clarification before acceptance. / 中英文说明同一条款，翻译如有疑义，请在接受前要求澄清。